Deloitte & Touche: The Value Added Audit

Provided consultation, materials preparation, validation, staffing and trainers to support a national Business Outlook Process and Value Added Audit training program for Managers and Practitioners. We are trying to change the A&A service culture:

Add value as PART of the audit
Differentiate our service approach and delivery capabilities from our competitors
Serve only clients who value what we have to offer

Implementation lead to an improved approach to customer focus centered on client and public needs by a continuous improvement approach based on sharing of knowledge supported by well aligned business processes.

Continuous Improvement Approach

How Will We Measure Success?

General
Achieve planned profit and revenue targets
Significant reduction in low fee/hour clients
Enhanced morale and retention

Selected Engagements
Results of Client Service and People Satisfaction Assessments
Profitability and Revenue Growth
Increase in Partner & Manager time
Performance of Business Outlook Process
2 Business Health Diagnostic Deliverables
Development of new file interrogation and knowledge sharing applications

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